HOUSTON / Nov 16, 2023 / Business Wire / Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), a leading energy services company, today announced the expansion of its Global Command Center (GCC), a significant milestone in its commitment to delivering an unparalleled customer service experience. The GCC, which has been operating for over a year, is now more powerful and efficient thanks to a number of enhancements, including the addition of new technologies, the expansion of its team of experts, and improvements in operational efficiency.
"Sunnova's vision as a service-first company underscores our recognition of the critical importance of building a robust service infrastructure for the long term,” said William J. (John) Berger, Chief Executive Officer at Sunnova. "We understand that system services are paramount to ensuring our customers' systems operate and the power flows as promised throughout the entirety of our 25-year relationship with them. The significant increase in the number of customers who have chosen to embrace solar energy in recent years highlights the paramount importance of not merely acquiring customers but consistently earning their trust and satisfaction. It is through our unwavering dedication to exceptional service that we achieve this goal, and it is through this commitment that we remain at the forefront of our industry.”
The advancements in the Global Command Center (GCC) include:
“Our team’s unwavering goal is to continually elevate the standard of service in our space, and the GCC represents a pivotal milestone in this journey," said Paul Mathews, Executive Vice President, Service and Supply Chain at Sunnova. "It stands as a physical representation of our dedication to service, offering real-time insights into the intricate operations of our energy systems. This commitment to service excellence, combined with the caliber of individuals within our organization and our ingrained service culture, has been the driving force behind these remarkable improvements. The advancements made in our GCC over the past year have ushered in a new era of service capabilities, leading to a substantial reduction in service turnaround times, and reinforcing our unwavering commitment to enhancing the Sunnova customer experience."
Paul continues to share, "Sunnova remains committed to the ongoing pursuit of ways to further automate our GCC review process, with the goal of reducing the necessity for manual intervention and expediting the assignment of cases to technicians. This will ultimately enable us to provide more efficient service to our customers.”
Serving an extensive customer base of over 380,000 solar and battery storage customers spread across all 55 U.S. states and territories, the expansion of the GCC is a testament to Sunnova's unwavering commitment to delivering unmatched service and leading the way in clean energy solutions.
About Sunnova
Sunnova Energy International Inc. (NYSE: NOVA) is an industry-leading energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. Through its adaptive energy platform, Sunnova provides a better energy service at a better price to deliver its mission of powering energy independence. For more information, visit http://www.sunnova.com.
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