• Evgo Inc. has announced network enhancements through EVgo ReNewTM, the Company’s comprehensive program created to elevate the customer experience.
• The company has debuted the Canary ModelTM, a powerful performance monitoring tool designed to automatically identify and analyze patterns and support diagnostics.
• These updates are designed to strengthen EVgo’s position as the EV charging provider of choice amid a shifting competitive landscape.
• EVgo’s ReNew program encompasses EVgo has reduced the mean time to repair chargers by 67% since Q1 2023.
• EVgo has seen a significant reduction in the percentage of charging sessions requiring call center assistance since January 2023.
LOS ANGELES / Aug 14, 2024 / Business Wire / EVgo Inc. (NASDAQ: EVGO) (“EVgo” or the “Company”), one of the nation’s largest public fast charging networks for electric vehicles (EVs), today announced several significant network enhancements through EVgo ReNew™, the Company’s comprehensive program created to elevate the customer experience. In addition to network advances, EVgo has debuted the Canary Model™, a powerful performance monitoring tool designed to automatically identify and analyze patterns and support diagnostics, augmenting EVgo’s maintenance responses with data from actual charging sessions. Together, these updates are designed to strengthen EVgo’s position as the EV charging provider of choice amid a shifting competitive landscape.
“As the EV industry expands from early adopters to mass market consumers, EVgo’s commitment to delivering a best-in-class charging experience is more important than ever,” said Dennis Kish, President of EVgo. “EVgo’s new performance monitoring tool, software updates, and ongoing equipment replacement and upgrade efforts are just some of the ways we are future proofing our fast charging network to satisfy customer demand and prepare for the growing number of EV drivers hitting the road.”
EVgo’s ReNew program encompasses six pillars – Resilience, Prevention, Diagnostics, Rapid Response, Analysis, and Continuous Customer Service – that define the Company’s approach to reliability and customer experience. Below are the highlights of today’s announcement:
In addition to progress achieved through the ReNew program, EVgo is also working to develop a next generation charging architecture designed to deliver new cost efficiencies and further elevate the customer experience with enhanced firmware. EVgo recently passed critical internal milestones for this development and expects to deploy this new architecture in the second half of 2026.
EVgo remains engaged as a thought leader in ChargeX, CharIN, and SAE industry groups advocating for codes and standards improvements that will benefit EV drivers over the long-term. For more information on EVgo’s recommended industry best practices, please see our guide.
To learn more about each pillar of EVgo ReNew, visit www.evgo.com/renew. For more information about the EVgo network, visit www.evgo.com.
About EVgo
EVgo (Nasdaq: EVGO) is a leader in electric vehicle charging solutions, building and operating the infrastructure and tools needed to expedite the mass adoption of electric vehicles for individual drivers, rideshare and commercial fleets, and businesses. EVgo is one of the nation’s largest public fast charging networks, featuring over 1,000 fast charging locations across more than 35 states, including stations built through EVgo eXtend™, its white label service offering. EVgo is accelerating transportation electrification through partnerships with automakers, fleet and rideshare operators, retail hosts such as grocery stores, shopping centers, and gas stations, policy leaders, and other organizations. With a rapidly growing network and unique service offerings for drivers and partners including EVgo Optima™, EVgo Inside™, EVgo Rewards™, and Autocharge+, EVgo enables a world-class charging experience where drivers live, work, travel and play.
Forward Looking Statements
This press release contains "forward-looking statements" within the meaning of the "safe harbor" provisions of the United States Private Securities Litigation Reform Act of 1995. Forward-looking statements may be identified by the use of words such as "estimate," "plan," "project," “proposed,” "forecast," "intend," "will," "expect," "anticipate," "believe," "seek," "target" or other similar expressions that predict or indicate future events or trends or that are not statements of historical matters. These statements are subject to numerous assumptions, risks and uncertainties and on the current expectations of EVgo’s management, and are not predictions of actual performance. See “Risk Factors” in EVgo’s Annual Report on Form 10-K filed with the SEC on March 6, 2024, as well as its other filings with the SEC, copies of which are available on EVgo’s website at investors.evgo.com, and on the SEC’s website at www.sec.gov. All forward-looking statements in this press release are based on information available to EVgo as of the date hereof, and EVgo does not assume any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made, except as required by applicable law.
Last Trade: | US$7.20 |
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Market Cap: | US$769.100M |
October 03, 2024 September 12, 2024 August 01, 2024 |
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